POLICIES

Below you will find important information regarding the car rental services you have arranged with us:

-First Class México is a legally established company with teh highest quality and service standars and provides you with a worry-free service on destination.

-You may cancel your reservation up to 5 days prior with a 50% penalty fee. There will be no refunds for cancellations made 3 days or less prior to service.

For cancelllations please let us know at least 3 days in advance.

For reservation modifications or updates, you must contact our reservations department by phone, email or chat.

Our contacts:

-Staff at airport (arrivals): +52.55.4837.3484
-Email: firstclassmx@gmail.com
-Mon to Fri: From 9:00am to 11:00pm.
-Sat to Sun: From 9:00am to 7:00pm.

IMPORTANT INFORMATION

IMMIGRATION
First, you are going to pass through immigration module. Following, you will be guided to the baggage claim area to wait for your luggage.

LUGGAGE CLAIM
Once you have picked up your luggage, you will be directed to customs.

CLEAR CUSTOMS
After you have cleared customs, proceed to walk outside the terminal through the exit labeled with "Shuttle and taxis", not the one labeled with "Family and Friends".

WALK OUT
As you walk, you may find "tourist advisor" trying to stop travelers by "offering information about Cancun". Be aware, what these people really do is to sell timeshare by offering free or discounted tours.

BE AWARE

You May also find what we call "pirate shuttles", wich will try to confuse you by telling you that your transportation just left with someone else.

*Pirate shuttles may even fake a call with "an office", to get you belive and pay for another service. If you don´t see a logo, you are not talking with the correct person.

MEET THE REP
At this point, if you haven´t met a First Class Mexico representative yet, he will be waiting for you and will glady greet you so you can start enjoying your vacation.

*USE EMERGENCY NUMBERS
We keep flight tracking, so if your flight is on-time or delayed, we will be waiting for you, that is for sure. If you have any delay once the flight has landed or can´t find your driver, use any of the emergency numbers on your confirmation voucher.

POLICIES

IMPORTANT INFORMATION

*Pirate shuttles may even fake a call with "an office", to get you belive and pay for another service. If you don´t see a logo, you are not talking with the correct person.

*USE EMERGENCY NUMBERS
We keep flight tracking, so if your flight is on-time or delayed, we will be waiting for you, that is for sure. If you have any delay once the flight has landed or can´t find your driver, use any of the emergency numbers on your confirmation voucher.

+52.998.103.7748

NAVEGA

ATENCIÓN AL CLIENTE

CONTACTO

SÍGUENOS

POLICIES

IMPORTANT INFORMATION

*Pirate shuttles may even fake a call with "an office", to get you belive and pay for another service. If you don´t see a logo, you are not talking with the correct person.

*USE EMERGENCY NUMBERS We keep flight tracking, so if your flight is on-time or delayed, we will be waiting for you, that is for sure. If you have any delay once the flight has landed or can´t find your driver, use any of the emergency numbers on your confirmation voucher.

+52.998.103.7748

NAVEGA

ATENCIÓN AL CLIENTE

CONTACTO

SÍGUENOS

*USE EMERGENCY NUMBERS
We keep flight tracking, so if your flight is on-time or delayed, we will be waiting for you, that is for sure. If you have any delay once the flight has landed or can´t find your driver, use any of the emergency numbers on your confirmation voucher.